It is important that an experienced verification expert who is highly knowledgeable of the various insurance companies and their plans perform this service. Without this knowledge, it is unlikely that the appropriate, targeted questions will be asked of the insurance company. Typically, this service is performed over the telephone, between our staff and a benefits representative, or customer service representative, who is employed by the insurance or managed care company.
In addition to a direct conversation with your insurance company, information about your insurance plan’s drug and alcohol treatment benefits can sometimes be obtained by directly accessing the information on the insurance company’s secure website. The ultimate determination of benefits relies on the plan document. This includes all the benefits that were sold and legally promised to you when you purchased the plan, either as a single plan holder, or through your employer.
Upon submitting this confidential form, your information will immediately be directed to our Insurance Verification Team. In most cases, we can complete the insurance verification process within an hour.
If you have any questions, please feel free to contact us 24/7 at 800-683-4485.
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