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PATIENT BILL OF RIGHTS

All individuals who apply for services, regardless of age (over the age of 18), sex, race, color, ethnicity, religion, gender, disability, ancestry, national origin, marital status, familial status, HIV status, genetic information, gender identity or expression, sexual orientation, culture, language, socioeconomic status, domestic or sexual violence victim status, source of income, or source of payment, shall be treated equally. While being served, you, the patient, are assured and guaranteed the following rights:


  1. A patient has the right to be treated with respect and dignity at all times and upon all occasions, free from abuse, financial or other exploitation, retaliation, humiliation or neglect.

  2. A patient has the right to receive timely treatment by qualified professionals.
    Every effort will be made to use the least restrictive, most appropriate treatment available, based on patient needs. Each patient shall be afforded the opportunity to participate in activities designed to enhance self-image. An individualized treatment plan shall be developed for each patient in accordance with the provisions established for each program component.

  3. A patient has the right to receive quality treatment that is best suited to their needs and shall include appropriate services, whether they be medical, vocational, social, educational, and/or rehabilitative services.

  4. A patient has the right to express by signature an informed consent of the right to release information for communication purposes with other parties.

  5. A patient has the right to communicate and correspond freely and privately with other parties, within the guidelines of the program’s policies.

  6. A patient has the right to privacy for counseling sessions.

  7. A patient has the right to practice religious practices.

  8. A patient has the right to be provided humane care and protection from harm.

  9. A patient has the right to assistance in contacting, contracting, and consulting with legal counsel and private practitioners of their choice at their own expense.

  10. A patient receiving care or treatment under section 7 of the act (71 P. S. § 1690.107) shall retain constitutional, statutory, and civil rights except as provided by statute and not been specifically curtailed by order of court. No patient will be deprived of a right solely because of treatment modality.

  11. A patient has the right to be free of physical restraint or seclusion.

  12. A patient has the right to be informed of the nature of treatment or rehabilitation, the known effects of receiving the treatment or rehabilitation, and alternative treatment or rehabilitation programs.

  13. A patient has the right to be provided information on an ongoing basis regarding treatment progress and processes.

  14. A patient has the right to be provided services in accordance with standards of practice, appropriate to their needs, and designed to afford them a reasonable opportunity to improve their condition.

  15. A patient has the right to confidentiality of the patient being in treatment and of the patient’s records. The Federal Rules restricts any use of information to criminally investigate or prosecute any alcohol or drug abuse patient. Federal regulations state any person who violates any provision of the law shall be fined not more the $500.00 in the case of the first offense and not more than $5,000.00 in the case of each subsequent offense, except where noted in the Federal Law of Confidentiality, 42 CFR, Part 2, Section 2.22, which includes the following:

    The limited circumstances of release of patient information includes, crimes on program premises or against program personnel, medical emergencies, mandated reports of child abuse or neglect, elderly abuse, threats to harm self or others, research, audit and evaluations, or court orders. Behavioral Wellness and Recovery of Pennsylvania, LLC may disclose all or any part of the patient’s record to any person or corporation which is or may be liable under a contract to Behavioral Wellness and Recovery of Pennsylvania, LLC, or the patient, or to a family member of patient, all or part of the facility charges. Behavioral Wellness and Recovery of Pennsylvania, LLC may further disclose all or said part of the patient’s record to the referring doctor, hospital, clinic, and in case of minors, may disclose aftercare forms to the Patient’s school system.


  16. A patient has the right, upon request, to be given the name of their attending physician, the names of all other physicians directly participating in their care, and the names and functions of other health care persons having direct contact with the patient.

  17. A patient has the right to every consideration of his privacy concerning his own treatment program. Case discussion, consultation, examination, and treatment are considered confidential and will be conducted discreetly.

  18. A patient has the right to have all records pertaining to his medical care treated as confidential, except as otherwise provided by law or third-party contractual arrangements.

  19. A patient has the right to know what provider rules and regulations apply to their conduct as a patient.

  20. A patient has the right to expect emergency procedures to be implemented without unnecessary delay.

  21. A patient has the right to good quality care and high professional standards that are continually maintained and reviewed.

  22. A patient has the right to full information in layman’s terms, concerning his diagnosis, treatment, and prognosis, including information about alternative treatments and possible complications. When it is not medically advisable to give such information to the patient, the information shall be given on his behalf to the patient’s next of kin, or other appropriate person.

  23. Except for emergencies, the provider must obtain the necessary informed consent prior to the start of any procedure or treatment, or both. Informed consent is defined in section 103 of the Health Care Services Malpractice Act (40 P. S. § 1301.103).

    A patient or, in the event the patient is unable to give informed consent, a legally responsible party, has the right to be advised when a physician is considering the patient as a part of a medical care research program or donor program, and the patient, or legally responsible party, must give informed consent prior to actual participation in such a program. A patient, or legally responsible party, may, at any time, refuse to continue in any such program to which he has previously given informed consent.

  24. A patient has the right to refuse any drugs, treatment, or procedure offered by the provider, to the extent permitted by law, and a physician shall inform the patient of the medical consequences of the patient’s refusal of any drugs, treatment, or procedure.

  25. A patient has the right to services without discrimination on the basis of age (over the age of 18), sex, race, color, ethnicity, religion, gender, disability, ancestry, national origin, marital status, familial status, HIV status, genetic information, gender identity or expression, sexual orientation, culture, language, socioeconomic status, domestic or sexual violence victim status, source of income, or source of payment.

  26. A patient who does not speak English, has the right to an interpreter, where possible.

  27. A patient has the right to expect good management techniques to be implemented within the provider considering effective use of the time of the patient and to avoid the personal discomfort of the patient.

  28. When medically permissible, a patient may be transferred to another facility only after he or his next of kin or other legally responsible representative has received complete information and an explanation concerning the needs for and alternatives to such a transfer. The institution to which the patient is to be transferred must first have accepted the patient for transfer.

  29. A patient has the right to examine and receive a detailed explanation of their bill.

  30. A patient has the right to full information and counseling on the availability of known financial resources for his health care.

  31. A patient has the right to expect that the health care facility will provide a mechanism whereby he is informed upon discharge of his continuing health care requirements following discharge and the means for meeting them.

  32. A patient has the right to be informed of his rights and the patient grievance procedure at the earliest possible moment in the admission process.

  33. A patient receiving care or treatment under section 7 of the act (71 P. S. § 1690.107) shall retain constitutional, statutory, and civil rights except as provided by statute and not been specifically curtailed by order of court. No patient may be deprived of a right solely by reason of treatment.

  34. A patient has the right to inspect their own records. The provider shall provide the patient, or patient designee, upon request, access to all information contained in their medical records, unless access is specifically restricted by the attending physician for medical reasons. The project, facility or clinical director may temporarily remove portions of the records prior to the inspection by the patient if the director determines that the information may be detrimental if presented to the patient. Reasons for removing sections shall be documented in the record.

  35. A patient has the right to appeal a decision limiting access to their records to the director.

  36. A patient has the right to request the correction of inaccurate, irrelevant, outdated or incomplete information in their records.

  37. A patient has the right to submit rebuttal data or memoranda to their own records.

  38. A patient has the right to access any individual or agency who is authorized to act on their behalf to assert or protect the rights set out in this section.

 


 

BEHAVIORAL WELLNESS & RECOVERY

704 West Nields St., West Chester, PA 19382 | (800) 683-4457

Serving Philadelphia, PA, Lancaster, PA and Wilmington, DE

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"We developed BWR with one purpose – to provide excellent care and support to the patients and family members we serve and to be proud to be the type of facility to which we would comfortably refer our own spouses, children, and loves ones for drug addiction, alcoholism, and dual diagnosis disorders."

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